Leontine Lace up Maxi Dress

Order Processing Time

• All orders are processed within 1–3 business days (Monday to Friday).
• Orders placed after 05:00 pm (AEST) will be processed on the next business day.
• We do not process or ship orders on weekends or public holidays.

Shipping Time & Method

• We offer Free Shipping on all orders.
• Transit time typically takes 3–8 business days after your order has been processed.
• The total estimated delivery time is 4–11 business days from the date of purchase.

Shipping Area

• We only ship within Australia at this time.
• We are unable to ship internationally.

Shipping Charges

• All orders are shipped free of charge using our standard Free Shipping method.

Order Cut-Off Time

• Our daily order cut-off time is 05:00 pm (AEST). Orders placed after this time will be considered for processing the next business day.

Delivery Address Accuracy

Please ensure all shipping details are correct before completing your order. Aussiekloth is not responsible for:

• Delays due to incorrect or incomplete addresses
• Lost or stolen packages after confirmed delivery

Damaged Packages

If your package arrives damaged:

1. Take clear photos of the damage.
2. Contact our customer service at support@aussiekloth.com within 7 days of delivery.
3. Include the photos and your order number in your message.

Without photo proof of damage submitted within 7 days, we cannot issue refunds, replacements, or credit notes.

Shipping Confirmation

Once your order has been shipped, you will receive a confirmation email with tracking information, if available.

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible. Orders can be canceled if they have not been processed for shipping. Once the order is dispatched, it cannot be canceled, and the return policy will apply.

Return Conditions

• Returns are accepted within 30 days of the delivery date.
• The item must be unused, unworn, and in original condition with all tags and packaging intact.
• Returns are not accepted for sale items or final sale products.
• Return shipping costs will be the responsibility of the customer if the wrong order was placed or if the customer simply changed their mind.

Return Instructions

To return an item, please follow these steps:

1. Contact us at support@aussiekloth.com or call +61 485 816 993 to initiate your return.
2. Provide your order number and reason for the return.
3. We will provide you with a return authorization and return instructions.
4. Ship the item back to us using the provided address.

Return Address

Please return your items to the following address:

Aussiekloth Returns
404A Lygon St,
Brunswick East VIC 3057,
Australia

Refund Policy

Once we receive your returned item, we will inspect it and process your refund within 5 business days. Refunds will be issued to your original payment method. Please note that the return shipping fee is non-refundable unless the return is due to our error.

Exchange Policy

Currently, we do not offer direct exchanges. If you wish to exchange an item for a different size or style, please return the original item for a refund and place a new order for the item you desire.

Damaged or Defective Items

If your package arrives damaged or defective, please contact our customer service team within 7 days of delivery. Please send a photo of the damaged item along with your order details to support@aussiekloth.com.

Without proof of damage, we cannot issue a refund, credit note, or replacement.

Exceptions and Special Cases

We are unable to accept returns or offer refunds on certain items, including:

• Sale or discounted items
• Custom-made or personalized items (if applicable)
• Items marked as non-returnable at the time of purchase

Processing Times

• Order Processing: 1-3 business days
• Shipping Transit: 3-8 business days
• Total Delivery Time: 4-11 business days
• Return Processing Time: 5 business days once the returned item is received