FAQ'S

Welcome to the Aussiekloth FAQ page. Here, you'll find answers to the most common questions about our products, shipping, payments, returns, and more.

1. What is Aussiekloth?

Aussiekloth is an Australia-based online clothing store offering trendy, comfortable, and high-quality fashion. We are proudly located at:

404A Lygon St, Brunswick East VIC 3057, Australia

2. Where do you ship?

We currently only ship within Australia.

3. How much does shipping cost?

Shipping is completely free across Australia. Our shipping method is called "Free Shipping."

4. How long does delivery take?

  • Processing Time: 1–3 business days
  • Transit Time: 3–8 business days
  • Total Delivery Time: 4–11 business days
  • Order Cut-off Time: 05:00 pm (AEST)

5. How can I track my order?

Once your order is shipped, we will email you a confirmation along with tracking details. If you haven't received tracking info, please check your spam folder or contact us at support@aussiekloth.com.

6. What payment methods do you accept?

We accept the following payment options:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • JCB
  • Diners Club
  • Apple Pay
  • PayPal

7. How do I return an item?

We accept returns within 30 days of delivery. If you made a wrong order, the return shipping cost will be your responsibility. We process returns within 5 business days after receiving the returned item.

For return instructions, please visit our Return & Refund Policy.

8. What if my package arrives damaged?

Please take a clear photo of the damaged item and contact our support team within 7 days of delivery. Email us at support@aussiekloth.com with your order number and the photo. Without proof of damage, we cannot offer a refund, credit note, or replacement.

9. Can I cancel or change my order?

Orders are processed quickly, so changes or cancellations may not be possible once the order is placed. Please contact us immediately if you need assistance.

10. How do I contact customer support?

We're here to help.

Phone: +61 485 816 993

Email: support@aussiekloth.com

Business Hours: Monday to Friday, 09:00 am – 05:00 pm (AEST)